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- Supportive friendly team
- Great workspace
- Mixed portfolio (commercial and residential)
- Maintenance & Compliance:
- Ensure all properties meet health & safety, fire, and building regulations.
- Organise regular inspections, preventive maintenance, and necessary repairs (e.g., plumbing, electrical, HVAC systems).
- Tenant Relations:
- Serve as the primary point of contact for tenant inquiries, complaints, and requests.
- Address tenant concerns promptly while fostering positive relationships.
- Ensure tenants understand and adhere to lease terms.
- Property Management:
- Oversee property management tasks, including tenant viewings, renewals, inventory management, and check-out processes.
- Handle tenancy agreements (ASTs), serve notices, and manage deposit processes.
- Vendor Management:
- Build and maintain relationships with reliable contractors, suppliers, and service providers.
- Oversee contracted work, including planned and reactive maintenance, repairs, and cleaning for both residential and commercial units.
- Leasing & Marketing:
- Market vacant properties, screen prospective tenants, and manage the leasing process.
- Utilize digital marketing platforms to advertise vacancies and communicate with tenants.
- Rent Collection & Financial Management:
- Ensure timely rent collection for residential and commercial properties.
- Implement payment processes, follow up on overdue payments, and enforce penalties if necessary.
- Assist in preparing annual budgets and forecasting property income and expenses (e.g., taxes, insurance, maintenance).
- Quality Assurance:
- Ensure all work is completed to high standards, within budget, and on time.
- Monitor contractor performance and adherence to agreements.
- General Support:
- Flexibility to handle urgent matters or attend to maintenance tasks outside of regular working hours.
- Experience:
- Minimum of 2 years in property management, including maintenance oversight.
- Knowledge & Skills:
- Strong understanding of local landlord-tenant laws, health & safety regulations, and leasing terms.
- Proficient in council tax, business rates, contract negotiation, and tenant management.
- Financial acumen for budgeting, rent collection, and managing expenses.
- Excellent communication and negotiation skills for managing tenant and contractor relationships.
- Strong organisational and multitasking abilities.
- Proficiency in MS Office (Outlook, Excel, Word) and familiarity with property management software.
- Attention to detail with a problem-solving mindset.
- Willingness to learn and adapt.
- Preferred Attributes:
- Experience supervising third-party contractors.
- Ability to manage expectations of tenants and internal stakeholders.
- Based in London (within the M25).
- Flexibility to handle urgent issues outside standard hours may be required.
- Commitment to company principles and values is essential.
