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Key Responsibilities
1. Leadership and Staff Management
* Oversee a team of 10 staff including Estate Office personnel, porters and gardeners.
* Conduct staff performance appraisals, set objectives and identify training opportunities to enhance team effectiveness.
* Ensure smooth day-to-day operations and maintain a positive working environment.
2. Estate Maintenance and Operations
* Supervise the overall upkeep of the estate ensuring all buildings and communal areas are well-maintained and clean.
* Maximise rental income from storage facilities and garages.
* Ensure the safe and efficient operation of all equipment and systems on-site.
* Manage minor repairs and coordinate with approved contractors for more significant work.
* Enforce lease terms and estate regulations addressing minor breaches and escalating major issues to the Managing Agent.
3. Leaseholder / Resident Relations
* Serve as the primary point of contact for leaseholders / residents on operational matters.
* Facilitate effective communication with leaseholders/residents regarding estate updates and daily operations.
* Collect and act upon feedback from leaseholders/residents ensuring a high standard of service.
4. Contractor and Supplier Management
* Act as the Client Representative with the Contract Administrator in ensuring that Contractors comply with the works contract, estate policies and health and safety standards.
* Collaborate with the Managing Agent and Board to monitor contract performance and manage budgets.
5. Budgeting and Procurement
* Develop and manage the annual maintenance schedule and budget for communal areas and gardens in partnership with the Managing Agent and Board.
* Administer procurement processes ensuring three competitive quotes for works exceeding £2,000 and maintaining accurate records.
* Monitor stock levels and maintain essential supplies for smooth estate operations.
Personal Qualities and Skills
* Strong leadership and team management capabilities.
* Excellent organisational and problem-solving skills.
* Proficiency in budget management and procurement processes with strong focus on demonstrating value for money.
* Excellent communication and interpersonal skills to liaise with leaseholders/ residents, staff, contractors, and external stakeholders.
* In-depth knowledge of Health & Safety regulations and practices.
