My client is recruiting for an estate manager to run a high end residential development in The Royal Docks
Job Description
The Estate Manager's role is to manage their scheme to the company's standards and to provide Residents with a professional service in a polite, fair and efficient manner
Working hours: Mondays - Fridays (8am - 5pm)
The main responsibilities of the Estate Manager:
- Smooth running of the development
- Supervise the Concierge team and deal with cleaners and an army of sub-contractors
- Be knowledgeable with company's policies as described in the company's SOP and Employees Handbook
- Make sure that the company's policies and the site-specific procedures are adhered by the Concierge team
- Read the front desk diary on daily basis and provide verbal reports to the Estate Manager
- Provide continuous training to all members of the concierge team
- Carry out regular inspections of the site; Identify and log any maintenance, cleaning and Health & Safety issues
- Ensure that the office files are always updated with the details of Leaseholders, Sub-tenants, Managing Agents
- Monitor Concierge e-mail account to ensure all emails are actioned, i.e. acknowledged, responded to, information is noted
- Regularly review all operational sheets to ensure that activities are logged correctly in accordance with procedures
- Carry out periodic archiving of operational log sheets and ensure all the files are safely stored for future reference
- Oversee the safekeeping of apartment keys and regularly check all the key cabinets and the keys log sheets
- Ensure there's always enough office supplies; arrange stationery orders to include light bulbs for communal areas
- Assist with organising access to apartments, e.g. for the annual servicing of Heat Interface Units and keep files updated
- Ensure that the parcel room is always well organised and that residents are reminded of any uncollected items
- Monitor residents' info-portal and regularly check for any old packages that might have not been signed out
- Investigate any packages claimed to be lost and keep Estate Manager informed on the progress
- Liaise with the Cleaning Supervisor to ensure good housekeeping of the development
- Oversee the control of the car park to include the permit system and communicate with the parking patrol company
- Control the release of proximity fobs for communal doors and radio transmitters for the underground car park
- Be available for senior management meetings and report processing as required
- Be available out of hours as might be required
Excellent customer service and leadership skills, strong verbal & written communication, the ability to work under pressure and balance often conflicting priorities. Good administration skills, driven and self-motivated, confident and diplomatic.
Development :
Opposite the Excel Center . the scheme will be phased as to occupation, buildings coming on board and amenities with final phase coming on board circa 2025 with a total of approximately 750 apartments and various amenities. Thus interested candidates should ideally be familiar with working in a functional residential building and having construction work taking place on the door step.
Salary:
You will be well remunerated and for the right candidate you can expect a starting salary of £50,000.00 gross per annum and 28 days holidays (includes Bank holidays and public holidays) .
- High pressure role
- Currently a lot going on , on site so person MUST be organised and have attention to details
- Good communication skills
- Lead from the front and be able to train a new team (8 concierge - 4ON/4OFF rota pattern)
- Have at least 3 years experience managing high end and large residential schemes such as this
- We will consider hotel managers with a background of 4/5* operations and working in large hotel