Estate Manager

We are currently recruiting for an experienced Estate Manager to oversee a residential block based in the West End.

The primary duties of the role are to oversee all operational matters, ranging from service charge management to health & safety compliance, in addition to ensuring exceptional customer service throughout.

Salary: £55,000 to £65,000 DOE

Hours: Monday to Friday, 9am to 5pm

The Estate Manager is ultimately responsible for the management, maintenance, and compliance of the property. This includes, but is not limited to, the following duties:

• Ensure the entire property/development, including the underground car park and a service road that runs under the scheme, is maintained and compliant with health and safety standards, statutory and non-statutory regulations.
• Maintain a welcoming and professional atmosphere throughout these relevant properties, providing assistance to residents, guests, and the public, while ensuring duties to the residents as a whole are prioritised.
• To maintain a high level of professionalism and continually deliver service to exceed client satisfaction levels
• Carry out any additional duties as directed by your Line Manager.
• Log and report any incidence of disrepair by using the appropriate procedure/tool at your disposal. This should include all building defects, plumbing, heating, and lighting in the common parts. Where such defects are considered an emergency, they should be reported immediately and follow the emergency procedures as approved.
• Raising job orders related to reactive works on the relevant systems.
• Responsible for the cleanliness and comfort of the reception area and common parts at all times.
• Review and approve service partner invoices, ensuring accuracy and compliance with agreed terms before processing for payment.
• Take a lead role in the preparation of the new service charge year budgets and the year-end accounts, with the support of the Property Management Team and Accounts Team.
• Undertake periodic expenditure review exercises and budget vs actuals reporting, which may also need to be communicated to the Client and Residents' Association as and when necessary.
• To carry out regular building checks
• To ensure that all contractors service books and health and safety logs are kept up to date
• Risk Assessment remedial works
• Report and monitor health and safety issues and ensure a full safe working practice.
• Security/access control systems are monitored appropriately.
• Taking prompt and appropriate action to deal with any defects or loss of service to any life safety or critical systems in line with current procedures.

Skills, Knowledge and Experience:

• Ability to take ownership of an operation when alone.
• Professional, precise, courteous, and dedicated.
• Positive attitude.
• Team player.
• At least 3 years' experience in a front of house or property management role in the residential sector.
• Excellent and proven Customer Services experience.
• IOSH qualification desirable
• NEBOSH desirable
• IRPM / TPI accreditation desirable
• Asbestos Awareness essential