Estate Manager

We are currently recruiting for an experienced Estate Manager to work on a complex residential scheme based in East London. You will be in charge of leading an on-site team, liaising with contractors and dealing with health and safety/ compliance checks day to day to ensure the scheme runs smoothly.

Salary: £55,000 - £65,000 per annum

Location: East London

Working hours: Monday - Friday (9:00am - 17:00pm)

Responsibilities

• Effective service levels, and acting as the representative towards customers, clients and Developers as appropriate, ensuring all areas aspects of the development are fully presentable, serviced and properly maintained.
• Maintaining working relationships with the committee of any Residents Association / RMC, RTM
• Attending meetings as appropriate and deliver on-going training needs to support the team
• Utilising appropriate internal and external methods and support
• Conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI's and SLA's are met.
• Internal redecs
• Manage performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.
• Cost control and review of expenditure and accounts, including assisting with setting service charges and presenting of accounts together with preparation and presentation of bi-monthly financial summary reports.
• Proactive customer / contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes.
• Responding to complaints, up to Stage 1, and collaborating with Regional Manager in Stage 2 complaints responses
• Risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon and completed within the given timeframe.
• Monitoring and supervision of contractors, carrying out works on and around the development.
• Works orders and ensuring all orders are monitored and delivered within the designated time frame.
• Reactive/planned works are conducted to a high quality.
• Ensure all irregular incidents are investigated and reported to the development manager.
• Provide a response to emergency queries (out of normal office hours) directing colleagues as appropriate including attendance where necessary
• Regular inspection audits of the site and take/organise remedial action when required, ensuring the fabric of the building both externally and internally is maintained and serviced to a high standard, including the achievement of all KPIs set.

Essential Experience

• Residential Experience
• Service charge budget experience
• High rise experience