Head of Property Management

Drivers & Norris Group are currently looking for a talented and experienced Head of Property Management to be based in our well established property management team in London.

We were named Lettings Agency of the Year in 2021 by the Negotiator Magazine, Gold Winner in the Best Estate Guide 2022 and represent the best branches in the Country, supported by Rightmove and Property Academy.

Established in 1852, we are a Leading Independent Residential Real Estate & Commercial Service Provider. Guild of Property Professionals, Relocation Agent Network and ARMA member, regulated by RICS

The Head of Property Management will lead the property management team in providing exceptional service to landlords and tenants. This role involves strategic planning, overseeing daily operations, ensuring compliance with regulations, and maintaining high standards of property management services.

• Leadership and Management:
  • Lead, mentor, and develop the property management team to ensure high performance.
  • Conduct regular team meetings and performance reviews.
  • Set clear objectives and manage workloads.
• Operations Management:
  • Oversee the daily operations of the property management department.
  • Ensure properties are maintained to the highest standards.
  • Develop and implement operational policies and procedures.
• Client Relations:
  • Build and maintain strong relationships with landlords, tenants, and contractors.
  • Resolve escalated issues and complaints effectively.
  • Provide regular updates and reports to clients on property status and performance.
• Financial Management:
  • Oversee rent collection, arrears management, and financial reporting.
  • Ensure cost-effective solutions and value for money in property maintenance.
• Compliance and Risk Management:
  • Ensure all properties comply with legal and regulatory requirements.
  • Keep up to date with changes in property laws and regulations.
  • Manage risk and ensure health and safety standards are met.
• Strategic Planning:
  • Develop and implement strategies to grow the property management portfolio.
  • Identify and pursue opportunities for business development.
  • Monitor market trends and adjust strategies accordingly.

Qualifications and Skills:

• Education:
  • Bachelor's degree in Real Estate, Property Management, Business Administration, or a related field.
  • Professional certifications such as RICS, ARLA, or equivalent are preferred.
• Experience:
  • Minimum of 5-7 years of experience in property management, with at least 3 years in a senior or leadership role.
  • Proven track record in managing a diverse portfolio of properties.
• Skills:
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Strategic thinking and problem-solving abilities.
  • Proficiency in property management software.
  • Strong understanding of property laws and regulations.

Personal Attributes:

• High level of professionalism and integrity.
• Strong customer service orientation.
• Ability to work under pressure and meet deadlines.
• Attention to detail and organisational skills.

Working Conditions:

• Office-based with regular property site visits.
• Full-time position.

Mon - Fri 8.45am - 6pm

Drivers & Norris Group - Proudly supporting our community since 1852