Mangaing your own personal portfolio
An exceptional environment with professional & personal support
Customer service focused at all times

Our client is an established firm in South East London with a fantastic reputation built up over almost 50 years and with multiple offices. They have a very collaborative and supportive culture with personal and professional development at their core as well as consistently delivering exceptional levels of customer service and always aspiring for more. Currently seeking a Property Portfolio Manager to join their team. General:

To manage your own Property Portfolio in an efficient and proactive manner and respond to all Landlord and Tenant queries in a timely manner
Provide overall assistance and support to all members of the team and branch
To act in a professional capacity at all times, offering a high level of service that exceeds the other agents
Work closely with other branches and assist wherever possible
Ensure that the service provided is in accordance with the Landlords instructions, their legal obligations and the terms of business
To maintain a positive demeanour at all times, and to provide accurate advice to both Landlords and Tenants
To work together with the Front Office to encourage a healthy working relationship, assisting them if necessary
ARLA qualified desired or willing to work towards supported by the business

Responsibilities:

Ensure portfolio is fully compliant at all times including gas safeties, EICRs, PAT tests, EPCs etc…
Ensure all rent arrears within your Property Portfolio are chased on a daily and weekly basis and report on this during the weekly team meeting
First point of contact for tenants and landlords
Reactive and planned maintenance, instructing contractors, building relationships with them and overseeing works to ensure they are carried out efficiently and to the highest standards
Undertake property inspections
Tenancy renewals
Section 21s where requires
End of tenancy processes including timely deposit returns

Attributes:

Superb customer service and passionate about excellence
Attention to detail and accuracy
Driven and motivated to succeed
A desire to continuously improve professionally and personally
Team player
The ability to handle pressure, a heavy workload and prioritise as necessary

If you have 6 months’ or more in a similar role or a lettings administration background and want to join a business that really supports and looks after their team please send your CV to Rose Lock.

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