- High end portfolio
- Flexible hybrid working
- Portfolio Management:
- Oversee the Lettings portfolio across North-West and West London, occasionally managing properties in other areas.
- Property Maintenance:
- Coordinate general maintenance, instruct contractors, obtain quotes, and ensure timely completion of work.
- Inspections and Reporting:
- Conduct management inspections, report findings to the manager, and arrange necessary maintenance work following visits.
- Pre-Tenancy Coordination:
- Liaise with colleagues to ensure properties are ready for new tenants, including handling all necessary preparations.
- Tenant Relations:
- Meet and greet new tenants, explain your management role, and provide them with essential contact information.
- End of Tenancy Management:
- Advise clients and tenants on the check-out procedure and arrange check-out appointments.
- Negotiate deposit releases for managed properties.
- Refurbishment and Redecoration:
- Organize and oversee refurbishment and redecoration programs as needed.
- Compliance and Safety:
- Ensure all safety certificates and health and safety requirements are up to date and that any necessary remedial works are completed promptly.
- Tenancy Progression:
- Manage tenancy progression for both Managed and non-Managed tenancies, including drafting Tenancy Agreements, Renewal Memorandums, and handling tenant referencing.
- Meticulous attention to detail.
- Passionate about delivering exceptional customer service and willing to go the extra mile.
- ARLA Level 3 qualification is desirable.
- Natural problem solver with a solution-focused mindset.
- Excellent written and verbal communication skills.
- At least 2 years of experience in tenancy and property management.
- A team player who is equally comfortable working independently.