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Property Services Administrator
The Role:
As a Property Services Administrator, you will be an integral member of the Property Services team, supporting Property Partners in delivering exceptional customer service in line with the companys vision and values. You will gain exposure to a variety of tasks, equipping you with the experience needed to develop your skills within the Property Management industry.
No prior property management experience is required, as comprehensive training will be provided. However, a strong work ethic and a can-do attitude are essential.
Key Skills Required:
- Professional approach to customer service
- Excellent organisational skills
- Strong telephone manner
- Effective time management
- Problem-solving ability
- Keen attention to detail
- Results-driven, with a focus on finding effective solutions
- Proficiency in managing administrative tasks smoothly
Duties & Responsibilities:
- Supporting the Property Services team in all aspects of Tenancy Management
- Updating records using multiple database systems
- Providing proactive support and delivering excellent customer service to clients and team members
- Liaising with various departments to ensure accurate, up-to-date information is maintained
- Handling data entry, validation, and document review, including collating and filing
- Attending meetings and taking minutes
- Managing diaries, arranging appointments, and coordinating works on behalf of Property Partners
- Managing key processes in Tenancy Management
- Championing a customer-centric journey for tenants, from introductory calls to move-in milestones
- Ensuring compliance with relevant legislation and staying informed of policy changes, including Tenancy Agreements, HMO regulations, Gas & Electrical Safety, Landlord and Tenant Law, and Fire Safety Regulations
- Organising and managing third-party tenancy services and pre-tenancy logistics
- Monitoring deposit registration processes to ensure regulatory compliance
- Contributing to departmental development through ad-hoc projects aimed at improving efficiency and the customer journey
