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- Small but very high end portfolio in PCL
- Really great collaborative team
- Pre-tenancy through to end of tenancy
- Acting as the central contact for tenants, landlords and contractors for live tenancies and managed properties.
- Dealing with maintenance issues and repairs.
- Pre-tenancy admin - prepare tenancy agreements and handle all pre-tenancy administration including right to rent checks, conducting reference checks, register deposits, arrange move ins, inventory check ins and check outs.
- Providing excellent customer service to landlords, tenants and internal team members
- Checking all invoices and authorising for payment within 48 hours of receipt in the office
- Performing property visits and inspections.
- Ensuring both Landlord and Tenant comply with statutory and contractual obligations as per the tenancy agreement.
- Accepting and confirming correct notices have been served by both Landlord and Tenant.
- Obtain quotes for works and instruct contractors, ensuring works are carried out in a timely manner.
- Ensuring the inventory report is kept up to date during the tenancy & arranging inventory check out reports
- Register tenancy deposits and calculate and lodge returns in a timely manner
- Compliance including organising any renewal of the gas safety certificates and electrical certificates and ensuring smoke and carbon monoxide alarms are installed following all legislation
- Handling insurance claims
- When required, welcoming visitors and dealing with as appropriate
- Attending Lettings and team meetings
- Maintaining paperless filing system – ensuring accurate and up to date.
- Proactively maintaining own legal knowledge and comply with all Lettings legislation
- Ensuring the necessary processes and procedures are in place to support compliance.
- 2 years’ experience preferred in a similar role (Property Management/Lettings Administration)
- A smart appearance and professional approach is essential
- Excellent communication skills
- Customer-focused with commitment to maintaining excellent service standards at all times
- Previous experience working in high end residential lettings/property management - advantageous.
- A natural people person who enjoys providing an excellent standard of service, going above and beyond and proactively seeks solutions.
- Team Player
- Organised and systematic – ability to prioritise workloads
- An understanding of confidentiality issues and the use of discretion
- Accuracy and attention to detail
- Specified processes and routines, work to a fast paced environment
- Good working knowledge of IT systems.
