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- Embrace the Chestertons/Campions brand and core values
- Protect our Clients Asset and work in their best interests
- Retain Management on the Portfolio
- Prioritising and troubleshooting key maintenance issues (floods, boilers, leaks and appliances)
- The ability to scrutinise quotes on behalf of the client
- Understanding how to add value when sending an inspection report
- Negotiate deposit deduction in a fair and efficient manner, within required timeframes
- Understanding KPI’s required for role
- Understand importance of leaving notes on RPS and attaching documents to letters folder consistently
- Understand the importance of setting and following up on tasks consistently to assist with personal management of issues, and to support colleagues in your absence
- Develop understanding of client accounts and statements
- Attend Local branch and participate in their morning meeting as per rota and fulfil inspection requirements
- Attend weekly 1 : 1 meetings with Senior leadership team
- Understand roles of supporting departments including lettings, compliance, accounts and tenancy progression and when to contact them
- Support others growth and development.
- Ensuring current portfolio is fully compliant, e.g. EICR, Gas Safety Certificate
- Adhere to department standards
- Ensure that both Tenants and Landlords have been informed about the end of Tenancy process
- Providing guidance on the process of deposit dilapidations
- Can work under pressure – understand where to seek support / how to escalate complaints
- Good organisational and time management skills
- Seek work where capacity exists
- Self-awareness of knowledge gaps
- Provide excellent customer service in every interaction with internal colleagues and external clients
- Show high engagement and willingness to learn
