- Assist with and complete all administrative tasks related to sales and lettings in the assigned branch or others, ensuring a comprehensive understanding of all relevant processes to provide support as needed.
- Support consultants in completing sales and lettings files according to the division of labor.
- Prepare agreements and documents for approval and signature.
- Handle inquiries through telephone, in-person, email, or the website, ensuring that all relevant information is forwarded to the appropriate team.
- Welcome clients in a friendly and professional manner, making a positive first impression of the company and consistently representing the brand effectively.
- Maintain a thorough understanding of the property database and software, offering team support as necessary, and ensuring all stored information is accurate and relevant.
- Input and update property information on web portals (e.g., Rightmove).
- Ensure that all pre-marketing documentation is returned and compliant with best practices, statutory regulations, and GDPR.
- Be knowledgeable about Anti-Money Laundering (AML) systems and ensure adherence to best practices at all times.
- Provide support to colleagues in using AML software as needed.
- Be fully versed in the referencing process and all documentation required for tenancy actions.
- Manage the office diary effectively.
- Maintain stock levels and control costs when reordering stationery.
- Collaborate with Branch Managers to ensure offices are clean, organized, and well-presented, with updated window displays, while promptly reporting any maintenance or issues to the Property Management department or HR.
- Work with HR to ensure branches comply with Health and Safety regulations and that regular checks are conducted.
- Previous experience in a similar sales, lettings or property administration role - 12 months +
- Motivation and a drive to succeed.
- Confidence – a belief that you will exceed your targets if you work hard and persist.
- Passion – a desire to be the best.
- An understanding of the importance of making a great first impression. Outstanding customer service is key.
- Positivity – having a can-do attitude so you can contribute to the great atmosphere that we strive to create within our offices and company. Integrity – this is in the heart of everything we do.
- Respect – listen, understand, and work collaboratively.
- Organisation – having a good attention to detail and an ability to manage a busy diary.
- Willingness to go the extra mile to support your colleagues.