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Overview
You will be providing a person-centred housing income collection service which will include:
Responsibility for income collection for housing stock, from early intervention and debt prevention to initiating possession proceedings, preparation of legal papers and attendance at court, execution of warrants and attending evictions.
Responding to customer enquiries relating to housing income identifying opportunities for early intervention and prevention of arrears.
Taking payments over the phone.
Responsibilities
- Managing and monitoring housing income accounts delivering a proactive customer focused income collection function, with early intervention for people facing arrears, using support and recovery tools to promote and encourage tenancy sustainment.
- To be responsible for meeting targets and objectives which maximise rent collection, analysing data to assess the best action to meet annual collection targets arrears reduction while taking account of the individual needs of tenants.
- Helping to prevent issues arising for residents, intervening early to offer support and let residents know about any other services they may benefit from, and how to access them.
- Understanding that safeguarding is everyone’s responsibility. Taking an active role in protecting residents’ health, wellbeing, and human rights; enabling them to live free from harm, abuse and neglect.
- Working with relevant software and information systems used in housing management, including databases, property management software, and communication tools, essential for efficient operations.
Pay Rates
PAYEE - £19.25
Umbrella - £24.17
Location - 5 Pancras Square, Camden, N1C 4AG
