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TMO Estate Manager
The Estate Manager plays a critical leadership role, acting as the main liaison between Islington Council, the TMO's Management Board, residents, and staff. This role involves delivering excellent housing services, ensuring compliance with regulations, and fostering a strong culture of resident engagement and service excellence. As the Estate Manager, you will have the opportunity to shape the estate's strategic direction, oversee day-to-day operations, and lead a dedicated team of staff.
We seek a highly organised, proactive, and customer-focused individual who is passionate about social housing and resident empowerment. This role is ideal for someone who enjoys working autonomously in a financially stable and resident-led organization. You will collaborate closely with the Management Board and Islington Council to maintain high standards of service and governance while having the flexibility to innovate and improve services to meet the estate's evolving needs.
- Develop and maintain the TMO's role as a community leader and build partnerships with agencies.
- Manage strategic and operational aspects of housing services, including tenancy, repairs, customer service, and estate maintenance.
- Drive community vision and resident involvement on the Estate.
- Lead and supervise Housing Officers, Maintenance Officer, and Maintenance Assistant.
- Manage and monitor delegated budgets and ensure compliance with targets and KPIs.
- Oversee expenditure, manage cost centre budgets, and ensure value for money in all services.
- Support contract and service level agreement management and review.
- Identify and advise on funding solutions for the board.
- Ensure effective performance of key housing management functions, including repair obligations, neighbour disputes, and tenancy changes.
- Lead resident participation and involvement in shaping housing management services.
- Promote a diverse, inclusive workplace culture valuing tenant management principles.
- Represent TMO in various meetings, legal proceedings, and consultations with stakeholders.
THE FULL JOB DESCRIPTION WILL BE PROVIDED TO SUITABLE CANDIDATES.
Successful CVs will be shortlisted by Wednesday 5th March and interviews will take place on 13th and 14th March, with a view to the successful candidate starting the role by 14th April.
