- Providing a professional, proficient Front of House service with seamless coverage
- Politely greeting visitors and making them feel welcome
- Delivering an excellent customer experience for both internal and external customers using and working in the office
- Consistently maintaining high levels of customer service
- Proactively ensuring kitchens/kitchenettes are kept clean, tidy, and fully stocked at all times
- Ensuring all meeting rooms and desks are cleaned and cleared after use, ready for the next person or team
- Checking office equipment (e.g. copiers, TVs, fridges) to ensure it is in working order
- Ordering stationery, kitchen stock, business lunches, etc., and raising purchase orders
- Supporting office etiquette and environment, positively influencing with visible front of house presence
- Reporting maintenance defects to the Facilities Manager
- Sorting and franking post
- Arranging couriers
- Performing ad-hoc duties as requested by the Executive Assistant to the Chief People Officer
- Dealing with facilities-related queries from colleagues, visitors, and contractors, providing assistance as needed
- Managing multiple meeting room calendars and scheduling meetings efficiently
- Minimum 12 months experience in a reception role
- Providing all the technology, training, and support needed to excel in your role
- Fun, social team with quarterly events
- Opportunity for development and career progression