Head Concierge

?? Location: Fulham, London?? Salary: £34,000 - £39,500 + Benefits? Hours: Full-time, 40 hours per week (Monday - Friday with flexibility)

Are you a customer-focused leader with experience in luxury residential or hospitality services? We are recruiting for a Head Concierge on behalf of our client for a prestigious high-end residential development in Fulham. This is a fantastic opportunity to take ownership of front-of-house operations in a premium living space, ensuring residents receive an exceptional service experience.

As the Head Concierge, you will be responsible for overseeing a dedicated front-of-house team, ensuring the smooth operation of concierge and amenity services. You will act as the face of the development, providing a warm and professional welcome to residents and guests while managing daily operations, resident requests, and service coordination.

? Deliver an outstanding resident and guest experience, ensuring every interaction is welcoming and professional.? Lead, train, and support the concierge team, setting and maintaining high service standards.? Oversee the parcel management process, ensuring deliveries are efficiently logged and notified.? Assist with the setup, coordination, and maintenance of resident amenity spaces.? Implement and maintain a resident database, offering recommendations on local attractions, dining, and leisure.? Conduct routine inspections, identifying and reporting maintenance or safety concerns.? Support and coordinate resident events and seasonal activities.? Ensure compliance with building safety protocols, including fire evacuation procedures.

?? Experience: Previous experience as a Head Concierge, Duty Manager, or Front-of-House Lead in a luxury residential, hospitality, or high-end service environment.?? Leadership: Proven ability to manage and develop a team of 5+ staff.?? Customer Excellence: A passion for providing exceptional resident services with a personal touch.?? Communication: Strong verbal and written skills, with a professional and approachable manner.?? Problem-Solving: Ability to work under pressure, use initiative, and handle challenges effectively.?? Attention to Detail: A proactive approach to maintaining the highest service and safety standards.

�? Be part of a prestigious new development in a sought-after London location.�? Lead a dynamic front-of-house team, creating an exceptional resident experience.�? Enjoy a collaborative work environment with opportunities for growth and development.

We work as one - The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive, and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect is not an opt-in, it's the only way forward.

#113