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Do you excel in providing exceptional customer service, thrive in a fast-paced setting, and enjoy creating a hospitable experience?
Location: East London
Working: x5 Days on Site
Availability: Immediate
Adecco Housing is on the lookout for a Housing Concierge Receptionist on a 3-6 Month FTC. As the initial point of contact for guests and visitors, your role is pivotal in fostering a welcoming and positive experience. You will be responsible for a variety of tasks including resident services, helping business support functions, administrative responsibilities, and maintaining smooth operations at the front desk.
You'll primarily work at the front desk Hub and should expect a dynamic and fast-paced environment, interacting with a diverse range of people, including residents, contractors and colleagues.
Welcoming Guests
- Welcome visitors warmly and professionally, provide assistance and information upon request, and ensure all guests have a positive experience.
- Assist the Housing/Repairs team by promptly addressing any queries and concerns.
Communication
- Respond to incoming phone calls quickly.
- Record messages and ensure their prompt delivery.
- Provide assistance to potential customers with their questions.
- Serve as a proactive connector between residents and various services.
Administrative Tasks
- Complete administrative tasks, including scanning and photocopying.
- Maintain orderly CRM records.Manage email and package deliveries.
- Distribute keys and maintain precise key management logs.
- Provide concierge services, such as managing parcels, facilitating contractor entry, and granting residents access to the Hub community space.
Experience
- Experience in Housing/Property Management and Maintenance
- Highly organised and able to prioritise work load and work in a pressurised environment
- Able to deliver a high standard of customer service and outstanding communication abilities.
- Great telephone manner and positive attitude
- Knowledge of the local area helpful
Qualifications
- Prior experience in a receptionist or concierge role is advantageous.
- A professional appearance and a customer-focused approach.
- The capacity to juggle multiple tasks and manage diverse duties.
- Knowledge of administrative duties and proficiency with office equipment.
We are Adecco Housing, part of The Adecco Group. As a consciously inclusive recruiter we want to ensure that we are committed to making the future work for everyone. As a people business we put our expertise and energy into improving everyone's chances of being part of the world of work. Accessibility is important to us, so please let the Consultant know if you will require any adjustments to be made to support you best when applying for this role.
Don't miss out on this fantastic opportunity to join the team as a Housing Concierge Receptionist, click 'Apply' now!
