Medical Receptionist

Lloyd Recruitment Services are pleased to be working with an independent, family run business based in near Marylebone who are currently looking for a Medical Receptionist to join their expanding team on a full-time basis. This is an exciting opportunity to work for a company that makes a difference to their customers daily lives. The purpose of the Medical Receptionist role is to increase patient satisfaction by providing exemplary customer service throughout the patient journey. Our client delivers first class customer service, and they are extremely proud on the service they provide to their patients! If you want to be a part of a company that makes a REAL difference to people's day to day lives then we would love to hear from you! What's in it for you?

• Salary: £25,000 - £28,000 plus benefits
• Private medical insurance
• 7.5 % pension contribution
• Free eye care
• 37.5 hours a week - Monday to Friday
• Full training provided at Head Office

Role summary: The role will involve supporting several key processes underpinning the business with direct contact with the Medical Director, directors, managers, customers, and suppliers on a daily basis as well as other external parties as required. This is a very hands-on role with the candidate being fully involved in the day-to-day functioning of the company. Key accountabilities:

• Manage the patient journey from initial consultation until surgery
• Responsibility for assigned patients, including follow up until surgery is booked. Recording status as necessary on the Portals, following directives/pending lists
• Meeting allocated conversion rate of patient from consultation to surgery KPI's
• Appropriate management of challenging patients working with senior managers to facilitate a satisfactory conclusion
• Proactively anticipate concerns and needs of patients at all stages of the treatment process to provide a best-in-class "personalised" patient experience
• Ensure the smooth flow of patients throughout the clinic
• Manage wait times demonstrating effective communication to manage patient and consultation expectations
• Be accountable for the reception environment ensuring this is appropriate and creates excellence in customer service

Key responsibilities:

• Deliver outstanding customer service to our patient's and visitors
• Strong communication skills
• Strong team player with the ability to work under pressure in a fast-paced environment
• Good written and spoken English
• Must have a flexible attitude to working hours to cover late finishes on clinical/surgery days
• Good attention to detail and ensure all checklists are completed thoroughly and correctly
• Smart appearance
• Taking payments for services and products
• Providing exceptional levels of customer service to reassure patients in opting to have their care provided by the company
• Answering phone calls and either directing queries accordingly or dealing with the patient's requests
• Answering patient queries via email, letter, and phone
• Data Entry onto our in-house systems
• General administration support for the whole team
• Document copying, scanning, and filing
• Preparing clinics with patient files and maintaining these files with documentation
• To ensure all correspondence receives prompt attention and is maintained accurately
• Ensuring all patients/visitors are signed in and out of the company
• Carry out post op courtesy calls to patients

Key skills and experience:

• Experience and confidence in telephone call handing in an office environment is essential
• Outgoing and confident personality, good problem solver, able to respond quickly to changing business needs
• Excellent written and verbal communication skills techniques are crucial with a high level of computer literacy including a working knowledge of Microsoft office, including Excel
• All candidates need to have good interpersonal skills
• Effective and competent organisational skills
• Polite manner
• Ability to work as part of a team but show individual accountability
• Willingness to learn new tasks and the ability to take on and accept responsibility

Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.