Receptionist & Admin Assistant

Our examination results and student destinations (2024 leavers: 14% of students attended Oxbridge, 63% Russell Group) are outstanding and are testament to the hard work and commitment of our staff and students. I encourage you to explore our website to learn more about the unique aspects of our curriculum and student offerings which make HWSF so special. Our newsletters give a great insight into day-to-day life at HWSF.

This post is an excellent opportunity for those wishing to develop their skills, work with an outstanding support staff team and make a difference to the lives of young people across London.

Your responsibilities will include:

• Being the first point of contact for all visitors to the academy, staff and students
• Assisting in the management of the reception area and providing administrative support
• Ensuring visitors are signed in and out of the building and that staff/students are displaying the appropriate lanyard
• Receiving packages/mail to the reception area and distributing as appropriate
• Assisting the Senior Receptionist with administration of the annual admissions cycle
• Supporting with phone calls to parents regarding non-attendance
• Assisting in the administration and organisation of the student attendance system
• Answering and directing all calls that come through the switchboard to appropriate departments/staff members

We would like to hear from you if you have:

• Qualifications to GCSE Level or equivalent (including BTEC) in Maths and English, Grade C or above
• Competence in the use of Microsoft Office packages
• Proficiency in the use of computers and databases
• Previous experience in an administrative or front office/reception role
• Demonstrable customer service experience
• A good level of interpersonal and communication skills, with a good standard of written and spoken English
• Excellent organisational and time management skills, with the ability to prioritise tasks appropriately
• Commitment to delivering excellent level of professional customer service
• The ability to remain calm and deal with challenging callers or visitors in an appropriate manner
• A high level of attention to detail and accuracy of work
• The ability to work effectively as part of a team
• The ability to be resourceful and proactive, in particular where unexpected issues arise
• The ability to work effectively with people across a wide range of levels and responsibilities
• The ability to maintain confidentiality; having tact and diplomacy where necessary

For a full job description and person specification, please download the Job Pack.

Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includesour Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more aboutour benefitson our website.