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Purpose of the Role
To be first point of contact for all arriving to the building, offering a warm, friendly welcome, a professional and helpful nature, good representation and a lasting impression to all. Provide assistance to all visitors, occupiers and colleagues as required. Maintain a professional outlook to delivering excellent customer service at all times.
Key Responsibilities
- To ensure the Reception area is kept clean, tidy and welcoming to all visitors and occupiers, ensuring a good first impression is made.
- To be presentable at all times and maintain a courteous, professional and helpful nature. If a uniform is supplied it must be kept in an acceptable and clean condition at all times.
- To carry out your daily duties outlined by your Building Manager/Supervisor and Line Manager.
- To adhere to all procedures and operating standards of work in place at your property.
- Establish a professional working relationship with all colleagues, occupiers and visitors within the property and be the first point of contact for the building.
- Meet and greet all visitors reporting to the reception desk and maintain an accurate log of all visitors’ records.
- To provide assistance and direction to visitors and notify occupiers and hosts inline with their preferred procedure.
- To maintain a professional manner when communicating via telephone and emails.
- To deal with all queries on site efficiently and professionally, and appropriatly direct queries to to the relevant person(s) for action.
- To maintain good working knowledge of the property systems and procedures to enable you to provide support during team members absences.
- To assist colleagues, occupiers and visitors in the event of an emergency, keeping inline with your level of agreed responsibility.
- To be mindful that you are representing the property, Savills and the landlord at all times and this representation should be held a high standard.
- To strive to be your best self with the result of job progression.
- To be vigilant when working alone to ensure the property is safe.
- To become a vital part of the property team and maintain our property’s one team ethos.
It is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken.
Skills, Knowledge and Experience
Essential
- Excellent verbal and written communication.
- General Education to GCSE standard or equivalent standard.
- Reliable, helpful and well presented.
- Team player with strong customer service skills, able to provide a helpful and polite service.
- Pleasant telephone manner and efficiency in relaying messages and taking instructions.
- Excellent communication skills.
- Ability to deal with confidential information.
- Good organisational and time management skills.
- Careful and conscientious with an aptitude for attention to detail.
- Willingness and ability to learn on the job, keen to undertake training and career development.
- A positive attitude, and a visible passion for customer services.
Working Hours - 7:00am – 4:00pm / 10:00am – 7:00pm
Salary - £28,000.00
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Please see our Benefits Booklet for more information.
