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- Proven experience in marketing, or sales engament/growth.
- Solid knowledge of customer service and response handling.
- Experience in a target-driven role.
- Achieve individual and team recruitment targets by onboarding suitable members in alignment with the organisation’s strategic goals.
- Lead recruitment efforts through internal and external events, digital campaigns, and other engagement opportunities.
- Serve as a point of contact for prospective members, confidently articulating the value of membership to diverse audiences.
- Showcase membership benefits through various channels, including emails, phone calls, virtual meetings, and speaking engagements, while maintaining exceptional customer service.
- Provide account management for membership partners, ensuring they continue to invest in memberships for their staff, students, or members.
- Stay updated on the organisation’s engagement products, activities, and current programmes, integrating recruitment opportunities where appropriate.
- Identify and secure new recruitment sources and potential membership partnerships with external organisations.
- Collaborate with internal teams to promote membership across the organisation, securing nominations from existing staff and members.
- Organise and deliver webinars and events to attract and convince prospective members to join.
- Use our CRM system (Salesforce) and reporting tools (Power-Bi) to track and monitor membership recruitment, using data to inform decision-making and prioritise efforts.
- Coordinate administrative tasks across multiple platforms (Salesforce, Eventbrite, Pardot, SharePoint) to ensure a seamless experience for members and maintain accurate records.
- Participate in team meetings and other internal gatherings as required.
- Work closely with the Membership Services and Engagement Teams to enhance the overall membership experience, with a focus on diversity and inclusion.
- Proven experience in recruitment, marketing and sales engagement, with a strong track record of meeting targets and driving growth.
- Educated to A-Level or equivalent experience.
- Solid knowledge of customer service and response handling.
- Experience in a target-driven role, particularly in sales, marketing, or campaigns.
- Strong persuasion skills with the ability to motivate and convince others.
- Strong relationship-building skills, with the ability to engage and influence stakeholders at all levels.
- Excellent communication and organisational skills.
- Excellent communication skills, both written and verbal.
