Accommodation Solutions Officer

Accommodation Solutions Officer
Based in Kensington
Temporary on going
36 Hours per week
20.86per hour PAYE

Main Duties:

• Follow policy and procedures to successfully place singles persons and families into suitable accommodation
• To make the most appropriate, equitable and cost-effective use of available resources, ensuring that all lettings comply with statutory requirements and the Council's policies
• Undertake assessments of suitability when offering accommodation
• Organise and/or facilitate with storage of goods and removals when necessary
• Assist with the management of the team's telephone lines and email inboxes and respond to customer queries regarding their accommodation.
• Liaise with the Procurement and Contract Management Team to ensure the most suitable available property is offered to the applicant
• Complete housing benefit forms and other forms as required
• Refer households for floating support when the need for assistance is identified
• Collect medical documents from the customer to appropriately refer an applicant for a medical review
• Respond to requests for emergency transfers