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Location: Ealing
Contract: Temporary
Hours: Full-time
Salary: 23.26 LTD / 19.55 PAYE per hour
Role Summary:
We are currently recruiting for a Leasehold Property Manager to oversee the management of residential estates, ensuring high levels of customer satisfaction and compliance with statutory obligations. This role involves working closely with residents, internal teams, and external stakeholders to resolve issues, enforce lease conditions, and maintain financial performance.
Key Responsibilities:
- Develop and implement management strategies, ensuring high customer satisfaction.
- Conduct regular estate inspections, manage customer disputes, and address anti-social behaviour.
- Enforce lease conditions and act as the main point of contact for residents.
- Resolve customer queries promptly, liaising with operational teams, local authorities, and external managing agents.
- Work collaboratively with the service charge team to ensure accurate and transparent service charge estimates, block management accounts, and year-end accounts.
- Ensure buildings and building systems comply with statutory obligations and fire safety regulations.
- Develop and implement resident engagement strategies in compliance with regulations.
- Maintain clear and accurate records of all customer interactions.
- Work closely with and challenge colleagues and contractors to ensure high service standards across all managed estates and buildings.
- Build and maintain strong relationships with internal and external stakeholders, representing the organisation at meetings, hearings, and forums.
- Stay up to date with building safety, service charge, and leasehold legislation, supporting management in policy and procedural improvements.
- Previous experience in leasehold property management, estate management, or a similar role.
- Strong knowledge of service charges, building safety, and leasehold legislation.
- Excellent communication skills with the ability to handle customer disputes and engage with stakeholders.
- Ability to manage financial performance, including budgeting and service charge management.
- Proficiency in maintaining compliance with health and safety policies.
- Strong organisational and problem-solving skills.
For more information, please contact George at Service Care Solutions on (phone number removed) or email (url removed).
