Service Charge Officer

Butler Rose is working with one of the largest housing associations in London and the South-East in their search for a Service Charge Officer to contribute to their vision of delivering high-quality service charges to residents. This is a contract role till March 2025 with hybrid working (3 days in the office) and will pay £22.24 PAYE an hour to the successful candidate. This role will contribute to our client's vision of delivering transparent, accurate, and high-quality service charges to residents. Service charges are at the heart of resident satisfaction, and in this role, you will take responsibility for preparing and delivering service charge accounts for a designated region. Key Responsibilities: * Delivering accurate service charge accounts within your region, ensuring compliance with relevant legislation. * Collaborating with local officers to align service charge accounts with on-the-ground property requirements. * Supporting and motivating operational staff to effectively communicate service charge breakdowns to residents. * Explaining service charge processes and accounts in a clear, accessible, and inclusive manner to both residents and colleagues. * Proactively identifying risks and proposing solutions to improve service quality and resident satisfaction. * Building and managing effective relationships with stakeholders across various teams. What our client is looking for: * Proven understanding and experience of working compliantly with different service charge regimes (fixed and variable). * Experience interpreting tenancy agreements, leases, and deeds of transfer. * Excellent interpersonal and communication skills, with the ability to explain complex processes clearly. * Strong IT skills, including proficiency in advanced Excel. * A solution-focused approach with the ability to identify risks and proactively address them. * A commitment to continuous service improvement and resident advocacy. We can offer you a full insight and job description on applying, please don't delay with your application. Please contact Cerys Kirby Thirlwell for further information

Butler Rose is committed to equality in the workplace and is an equal opportunity employer.Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.