Service Charge Officer

Butler Rose is working with one of the largest housing associations in London and the South-East in their search for a Service Charge Officer to contribute to their vision of delivering high-quality service charges to residents. This is a contract role till 9th March 2025 with hybrid working (2 days in the office - Mondays and Tuesdays) and will pay £22.24 PAYE an hour to the successful candidate. This role will help deliver high-quality, transparent, and clear service charge accounts to residents. This role is pivotal to ensuring resident satisfaction and involves managing service charge accounts for a specific region. Key Responsibilities: As a Service Charge Officer, you will play a vital role in ensuring service charge compliance and delivering accurate accounts. Your responsibilities will include: * Collaborating with local officers to align service charges with regional properties. * Engaging with operational staff to simplify service charge accounts for residents. * Explaining complex service charge processes and legislation in an accessible manner. * Identifying risks and proactively seeking solutions to maintain a high standard of service. What We're Looking For: The ideal candidate will: * Have an in-depth understanding and experience of working with fixed and variable service charge regimes. * Be skilled at reading and interpreting tenancy agreements, leases, and deeds of transfer. * Demonstrate excellent interpersonal skills and the ability to build strong relationships with stakeholders. * Be proficient in IT, with advanced Excel skills. * Be confident working with numbers and compliance legislation. What You Bring: * A strong communicator, both written and verbal, who can break down complex processes into simple, clear explanations for colleagues and residents. * A proactive problem solver who identifies risks and implements solutions. * A resident advocate who understands the impact of service charges on communities. * A collaborative team player who values continuous service improvement. We can offer you a full insight and job description on applying, please don't delay with your application. Please contact Cerys Kirby Thirlwell for further information

Butler Rose is committed to equality in the workplace and is an equal opportunity employer.Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.