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SENIOR QUALITATIVE RESEARCH MANAGER - AI
London - 4 DAYS A WEEK
UP TO £65,000
Are you a consumer insights professional, specialising in Qualitative Research, that's passionate about AI? Do you want to help redefine qualitative research while driving customer success? This is an exciting opportunity to join a pioneering AI-driven insights company as a Senior Qualitative Research Manager. You'll play a key role in helping some of the world's biggest brands to get the most out of an innovative AI-powered research tool.
THE COMPANY:
A fast-growing insights and AI business, this company is revolutionizing how brands conduct qualitative research. With a cutting-edge AI co-worker, they enable consumer-facing companies to generate deep insights faster and more efficiently.
THE ROLE:
As a Qualitative Research Manager, you'll be responsible for ensuring clients gain maximum value from the platform. Your role will include:
- Owning the customer journey - providing best-in-class trial and onboarding experiences, helping self-serve customers unlock the platform's full potential.
- Enhancing AI-driven research - collaborating with Product & Engineering to refine the AI's qualitative research capabilities, ensuring it feels like working with an experienced human researcher.
- Managing & growing accounts - supporting post-sale customer relationships, driving retention, and owning new business opportunities.
- Shaping customer success strategy - developing best-in-class processes to improve retention, customer education, and overall satisfaction.
YOUR SKILLS & EXPERIENCE:
The Qualitative Research Manager will have the following skills and experience:
- 4-7 years in customer success or consumer insights, with a strong background in qualitative research methodologies.
- Proven experience in client management, with a track record of delivering impact and exceeding expectations.
- Ability to translate business objectives into effective research strategies.
- Passionate about AI and its role in qualitative research.
- A strong communicator-clear, concise, and confident in client-facing interactions.
- Comfortable with sales & demos, taking ownership of customer relationships.
WAYS OF WORKING:
This role is based in the London office 4x week.
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