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Assistant General Manager

BramahHR Ltd
Posted 15 hours ago, valid for 25 days
Location

London, Greater London W12 9JB, England

Salary

£35,000 - £42,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Assistant General Manager will partner with the leadership team to ensure the operational success of the venue and inspire a high-performing team.
  • This role requires a commitment to delivering exceptional customer experiences while fostering a culture of inclusivity and excellence.
  • Key responsibilities include managing KPIs, maintaining customer engagement standards, and ensuring compliance with health and safety regulations.
  • Candidates should have at least 5 years of experience in a management role, with a focus on customer service and operational oversight.
  • The salary for this position is competitive and commensurate with experience.

Role Overview

As the Assistant General Manager, you will work in close partnership with the leadership team to oversee the operational success of the venue and inspire a dedicated, high-performing team. In this role, you will lead by example, delivering and guiding exceptional customer experiences throughout the entire customer journey. By fostering a culture of commitment, inclusivity, and excellence, you will empower your team to exceed service standards, uphold company values, and ensure an engaging and memorable experience for all visitors.

Key Responsibilities

  • Foster and model a positive culture that aligns with the company’s core values.
  • Take full ownership of key performance indicators (KPIs), using financial and feedback data to drive the site’s success and overall financial performance.
  • Maintain outstanding standards in customer engagement, service, and on-site activities, ensuring every customer interaction is memorable.
  • Manage cost controls, staffing levels, and purchasing efficiencies to maximize the location's profitability.
  • Ensure compliance with all health and safety regulations, passing all related audits consistently.
  • Oversee food and beverage operations to ensure adherence to quality and safety standards, achieving audit requirements.
  • Promote and manage events, ensuring they are effectively advertised and reach booking targets.

As a collaborative and inclusive leader, you will demonstrate respect and accountability in all aspects of the role, actively contributing to a creative and innovative environment that reflects the organisation’s values.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.