Bar Lounge Team Leader

About Park Hyatt London River Thames

Opening 2024, Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel will boast exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, nail salon, spa rooms and indoor pool.

Duties and responsibilities related to the Bar Lounge Team Leaderrole

• Welcome guests warmly and oversee the provision of a diverse range of food and beverage services in The Living Room Lounge
• Uphold and enforce all standards, policies, and procedures regarding food and beverage service within the lounge, prioritising colleaguestraining and development, guest satisfaction, product quality, and financial profitability
• Supervise lounge colleagues, providing guidance and support to maintain exceptional service standards and ensuring smooth operations during afternoon tea and dining services
• Coordinate with management to implement training programs that enhance skills and knowledge in food and beverage service, fostering a culture of continuous improvement
• Monitor guest feedback and take proactive measures to address any issues or concerns, striving to consistently exceed guest expectations and drive positive reviews

About you

Previous experience in a luxury environment within the hospitality industry. Exceptional interpersonal and communication skills, with a focus on providing outstanding levels of service.

Benefits of theBar LoungeTeam Leader role include

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt We care for people so they can be their best. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!