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- Wants to go the extra mile when carrying out the role and responsibilities.
- Is highly motivated and motivational to those around them
- Is very positive towards learning and development opportunities
- Is committed to their role and the Club and its values.
- Balances the demands of a work life and personal life.
- Shares opinions with enthusiasm and produces new ideas, approaches and solutions to problems.
Duties will include:
Operate and further develop consistently high brand standards within each area, through the delivery of consistent and exceptional product quality and service standards to achieve. Ideally exceed department targets and grow our reputation for celebrated customer experiences.
Oversee and ensure that all services within remit are ready for operation at a specific time and to the agreed standard.
Champion the guest-focused culture through consistently demonstrating in-depth knowledge and appreciation of hospitality standards and client needs that is infectious throughout your team and continually sharing/acting on customer feedback.
Regular monitoring and development of each department to ensure that drinks quality, presentation, staffing reviews and consistent standards are maintained according to company culture.
Lead the H&S culture and compliance across the venue - monitor and maintain the Health and Safety policy, process and culture across the venue.
Have full knowledge and understanding of the local regulations concerning the licensed activities.
Work closely with the senior management team to develop and sustain a high level of team energy and engagement, focused on great food and hospitality.
Conduct regular performance reviews and talent management/succession planning activity, based on agreed and measurable KPIs. Oversee and drive the training plan and activity with your team.
Ensure effective team communication flows (in all directions) throughout the venue, recognize and celebrate success.
HR compliance, work closely with the HR team to ensure complete and consistently effective adherence to all legal obligations.
Financially accountable for all costs and profitability of the department. Be in control of all operating costs in line with set targets.
Frequent review of performance statistics to identify opportunities for growth/ remedial actions, with tactical plans in place to address.
Ensure competent levels of commercial understanding and awareness through Line Managers and their teams.
Product development - Liaising with culinary and marketing specialist colleagues to implement continuous product development and drive increased spend per transaction.
