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Are you a people person with a passion for driving sales as well as getting sick of commuting to central London every day? What if you could swap the stress of daily travel for a role that gives you back your timeand your peace of mind? At Gaff Lewisham, we offer you the chance to apply your management expertise in a supportive, vibrant environment, closer to home. Join our fantastic team in a welcoming space where your skills will shine, and youll finally have the work-life balance youve been dreaming of. Discover a simpler, more fulfilling life with Gaffbecause your time and passions matter.
Role OverviewWe are seeking a passionate and experienced Cafe or Restaurant Manager to oversee the daily operations of our café, ensuring exceptional customer experiences, a motivated and well-managed team, and adherence to all health and safety regulations. This role requires a dynamic leader with strong project management skills to drive operational efficiency and deliver business goals.
Key Responsibilities- Recruit, train, and onboard staff to build a skilled, cohesive team.
- Manage staff schedules, ensuring adequate coverage for all shifts while optimising labour costs.
- Foster a positive and collaborative work environment that encourages growth, accountability, and motivation.
- Conduct regular performance reviews, set individual and team goals, and provide constructive feedback.
- Address team concerns promptly, ensuring a supportive and fair workplace.
- Lead by example in providing excellent customer service, setting the standard for the team.
- Handle customer inquiries, complaints, and feedback with professionalism and efficiency.
- Monitor service quality and implement improvements to enhance the customer experience.
- Promote customer loyalty by ensuring a welcoming and enjoyable environment
- Collaborate with marketing teams to create promotions or events that drive customer engagement.
- Ensure full compliance with health, safety, and food hygiene regulations at all times.
- Conduct regular audits and inspections to maintain a safe and clean environment.
- Train staff on health and safety policies, food handling, and emergency procedures.
- Maintain accurate records for compliance, including cleaning schedules, temperature logs, and incident reports.
- Address any health and safety issues promptly, implementing corrective measures where needed.
- Oversee inventory management, ensuring stock levels are maintained and wastage is minimised.
- Manage vendor relationships to ensure timely delivery of quality supplies at competitive prices.
- Develop and implement operational procedures to optimize efficiency and service delivery.
- Monitor financial performance, including budgets, sales targets, and cost controls, and prepare regular reports.
- Lead small-scale improvement projects, such as menu updates, café refurbishments, or new service initiatives.
- Drive sales by analysing performance metrics and identifying opportunities for growth.
- Develop and implement strategies to increase revenue, from upselling to creative promotions
- Set and achieve sales targets, celebrating wins with your team.
- Monitor costs and budgets to ensure profitability while maintaining quality.
- Proven experience in a managerial role within the hospitality or café industry.
- Strong leadership and team management abilities.
- Excellent customer service skills with a focus on creating positive experiences.
- In-depth knowledge of health and safety standards for food and beverage establishments.
- Exceptional organisational and project management skills.
- Proficient in Gsuite.
- Strong financial acumen and ability to analyse performance metrics.
- Ability to work under pressure and adapt to a fast-paced environment.
- Competitive salary and benefits package.
- Opportunities for professional development and career progression.
- A supportive and inclusive work environment.
- Employee discounts and perks.
