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About us
Big Easy Covent Garden serves up the same Bar.B.Q-inspired home cooking, fresh East Coast lobster and live music as our original restaurant, but with a lot more room for celebrating. An easy-going local favourite, bringing the American Gulf coast to one of Londons most famous locations in the heart of the theatre district.
Bartender - PLEASE DO NOT APPLY FOR THIS POSITION WITHOUT ANY EXPERIENCE
Full time
Responsible for
Must have attributes
1. They are responsible for assigning shift assignments, assigning tasks, and providing guidance and support to the entire team.
2. Customer Service: Ensuring exceptional customer service by addressing any customer concerns or complaints, monitoring service quality, and maintaining a welcoming and friendly atmosphere.Motivate the team to always deliver excellent customer service.
3. Operations Management: Overseeing restaurant operations, including opening, and closing procedures, inventory management, ensuring food safety and hygiene standards are met, and monitoring equipment maintenance.
4. Financial Management: This may include monitoring sales, controlling labour costs, and minimizing food waste.
5. Compliance: Ensuring compliance with health and safety regulations, food handling guidelines, and licensing requirements. Restaurant supervisors may also be responsible for maintaining accurate records and documentation.
6. Training and Development: Leading daily briefings to ensure alignment to create memorable guest experiences. Overseeing trial shifts, holding the team accountable to the BIG EASY Standards.
7. Problem Solving: Handling any issues or conflicts that may arise, such as customer complaints, staffing challenges, or operational disruptions, and finding effective solutions in a timely manner.
In summary, a BIG EASY Restaurant Floor Manager plays a crucial role in managing the day-to-day operations of a restaurant, ensuring excellent customer service, and maintaining a well-functioning and profitable establishment.
PLEASE DO NOT APPLY FOR THIS POSITION WITHOUT ANY EXPERIENCE
The usual stuff
Job descriptions are great for outlining the key parts of your role but will never be considered an exhaustive list ofduties, responsibilities, qualifications and skills associated with your role. You may be required to do other duties by supporting projects, initiatives and duties that may broaden your experiences and develop greater awareness of the business and our customers. In our opinion, that is what makes hospitality such an interesting and diverse industry to work in!
