Food and Beverage Services Manager

Ellen Kensington Hotel is poised to be one of Kensington's premier luxury destinations, offering an unforgettable experience of modern luxury and timeless elegance. Nestled in the heart of the city, the hotel features 105 exquisitely designed guest rooms, a state-of-the-art spa, a fine dining Pan-Asian restaurant, and a stylish bar. As part of our growing team, we are looking for talented individuals who share our vision of delivering exceptional service and unparalleled guest experiences.

Join Our Team as Food & Beverage Manager (Pan-Asian Fine Dining)!

We are seeking a highly experiencedFood & Beverage Managerwith a strong background in luxury hotels to oversee the operations of our fine dining Pan-Asian restaurant and other F&B outlets. The ideal candidate will have extensive experience managing the food and beverage operations within a hotel setting, ensuring that high standards of service and guest satisfaction are consistently met. Ideally, candidates will have a sommelier certification and a deep understanding of wine pairing with Pan-Asian cuisine.

Key Responsibilities:

• Operational Excellence:Oversee the daily operations of the fine dining Pan-Asian restaurant, bars, and other hotel F&B outlets, ensuring that all areas run smoothly and efficiently.
• Service Standards:Maintain and uphold exceptional service standards, ensuring that every guest enjoys a high-quality dining experience in line with the hotels luxury positioning.
• Menu Development:Collaborate with the Executive Chef to develop and curate innovative, seasonal Pan-Asian menus that showcase the finest ingredients, and pair with a carefully selected wine and beverage list.
• Wine & Beverage Program:Oversee the hotels wine and beverage program, ensuring a well-curated wine list, creative cocktails, and beverage offerings that enhance the dining experience. Ideally, you will possess a sommelier certification and experience with wine pairings.
• Financial Management:Monitor and control budgets for the F&B department, including cost management for food, beverages, staffing, and inventory. Maximize profitability while maintaining quality standards.
• Staff Leadership & Training:Lead, mentor, and develop the F&B team, including wait staff, bartenders, and sommeliers, ensuring ongoing training, high morale, and motivation.
• Guest Satisfaction:Ensure the highest level of guest satisfaction through attentive service, consistent quality, and addressing feedback promptly. Develop strategies to enhance the guest experience.
• Compliance & Health & Safety:Ensure all F&B operations comply with food hygiene, health and safety, and licensing regulations. Conduct regular health and safety audits and training.
• Event Management:Work closely with the Events and Sales team to organize and manage private dining experiences, functions, and hotel events.
• Inventory & Supply Management:Manage inventory levels, control stock, and work with suppliers to ensure quality and cost-effective procurement of food, beverages, and equipment.

Qualifications & Experience:

• Experience:Minimum of 5 years of experience in F&B management within a luxury hotel environment, with a focus on fine dining and multi-outlet operations. Experience in Pan-Asian cuisine is highly preferred.
• Education:A degree in Hospitality Management, Culinary Arts, or a related field is desirable but not essential if offset by significant experience.
• Sommelier Certification:Ideally, candidates will hold a sommelier license or have significant experience with wine pairings, particularly with Pan-Asian cuisine.
• Leadership:Proven leadership skills with the ability to manage and motivate a large team in a fast-paced, high-pressure environment.
• Financial Acumen:Strong understanding of financial management, including budgeting, cost control, and revenue generation.
• Communication Skills:Excellent verbal and written communication skills, with the ability to interact effectively with guests, staff, and management.
• Attention to Detail:A keen eye for detail and a commitment to maintaining the highest standards of service, presentation, and guest satisfaction.

What We Offer:

• Competitive Salary:Reflective of experience and industry standards.
• Benefits:Free meals during shifts, preferential rates on products and services, flexible pension schemes, and company events, including team-building activities.
• Training & Development:Opportunities for professional development, including sommelier training and hospitality leadership programs.
• Dynamic Work Environment:Be part of a passionate team in a prestigious hotel that values creativity, innovation, and high standards of service.
• Career Growth:Opportunities for advancement within Ellen Kensington Hotel and the broader luxury hospitality sector.

Sustainability at Ellen Kensington Hotel:
We are committed to sustainability, focusing on environmental protection, ethical supply chains, and community engagement.

Diversity & Inclusion:
We value a diverse and inclusive culture and believe it is essential for the long-term success of our people and business.

Eligibility to Work in the UK:
Candidates must have the right to work and live in the UK. Documented evidence of eligibility will be required as part of the recruitment process.