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About The RoleIntroduction and overall purpose of the roleYou will be the welcoming face of the John Howard centre, providing every customer with a smile, you will be an experienced Barista with exceptional customer service skills.You will be an inspirational leader, ensuring your teams communicate with the chefs to ensure a seamless service.To support the Catering Manager in leading a team of catering, domestic and porters to deliver a fully integrated facilities service, managing the teams to ensure efficient and effective service provision in line with agreed budgets and service specifications. Monitor and report on the quality and financial performance of services within the scope of the contract. Aim to continuously improve the service delivery to the client. You will perform these duties in a professional manner and strive to exceed customer expectations, never over promising or under deliveringMain Duties & Responsibilities of the Role
- To ensure all marketing, point of sale, and Epos is updated
- To apply quality control measures to ensure that the catering service stream is in accordance with service delivery and specifications
- To organise all staffing levels in line with the budgeted hours, always ensuring the provision of adequate personnel cover in line with the contract specification.
- All recruitment inducting, training/refresher training and development of catering, staff in line with company procedures, including mandatory training.
- Maintain of all employee attendance records for holiday & sickness.
- To ensure all staff report for duty at the correct times, clocking in/out using the Timegate system.
- Check weekly that all shifts are entered into the Timegate system, to include site cover and overtime.
- Management of the AIP (Honeydew) for all employees, return to work and first line absence meetings in line with the OCS policy. Monthly report forwarded to the Contract Manager on the absence levels.
- To direct activities of all subordinates, ensuring that they are professionally trained to competently carry out their duties and responsibilities. Ensuring that they acknowledge and accept a personal responsibility for safety and working in line with all health and safety procedures.
- You must ensure that all adverse events and near misses are reported in accordance with the company procedure
- To complete counselling notes, file notes and investigatory hearings when required in line with OCS and client policies.
- To oversee use and take responsibility for all equipment and machinery used. Report any defects or defaults oof equipment/machinery to your line manager.
- All equipment/machinery to be clean, maintained and stored to the required standard.
- Ordering and control of consumables and materials in line with the agreed budgets.
- Quality monitoring in partnership with the Trust requirements, in line with the contract specification.
- Take responsibility for all cash and cash accounting on site and ensure this is maintained as per company policy.
- Completion and collating of monthly stocktaking at sites for consumables, foods, and non-food items
- Ensure reactive jobs are responded to and closed out in the allocated time. Along with discussing continuing issues with the Contract Manager and plan for improvement.
- Ensure periodic/deep cleaning is carried out correctly and in accordance with the agreed schedule and the associated forms are completed.
- Take responsibility for ensuring that a safe system of work is produced and communicated to employees prior to the commencement of the work activity.
- Always comply with all company policies and procedures.
- To ensure all staff are wearing the correct uniform at all time
- To carry out any other reasonable duties requested by the Catering Manager or company.
- Ensure all catering and cleaning paperwork/Audits are completed to company standards and filed accordingly for audit purpose.
Professional Qualifications required for the job- (particularly for compliance purposes or technical requirements of the role)
- Food Safety L3
- IOSH
- Health & Safety L3
- Allergen Awareness/Natashas Law
- Driving licence - not essential Personal Characteristics/Attributes
- Excellent personnel management skills
- Strong motivational and team building skills
- A resilient and robust nature is essential
- An autonomous self-starter who will take ownership for a diverse team
- Customer Focused
About The CompanyOCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services including Cleaning, Catering, Security, Technical services, Energy Management and compliance, front of house, landscaping, logistics, waste management and pest control services to the public and private sectors and our mission is to make people and places the best that they can be.
