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The Smart Digital Ticketing solution serves 6 digital retail channels including Ticket Office Machines, Hand Held Ticket devices, Back Office Ticketing Machines, Ticket Vending Machines, a website ticket offering and a mobile app ticket offering.
The Retail Systems Manager will be responsible forensuring all systems and applications, as part of the Smart Digital Ticketing solution, are operating as expected and aligned to contracted service level agreements with the respective suppliers. They will also take ownership of all incident and problem management associated with the aforesaid systems and applications.
Expected knowledge of the successful candidate would be the Systems Development Life Cycle, management of managed service contracts and the process behind test management.
The role requires a well organised individual who can multi-task and prioritise. Excellent documentation skills, analytical skills and ability to interpret data. An ability to continuously recognise areas of improvement, be flexible, adaptive and possess attention to detail
