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Programme Manager CX, Retail

Programme Manager CX, Retail

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Posted 20 hours ago, valid for a month

London, Greater London EC1R 0WX

£60,000 - £72,000 per annum

Full Time

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Sonic Summary

The role is for a Programme Manager focusing on Omni-channel Customer Experience, offering a salary of £475-£500 per day.
The position is inside IR35 and is set for a duration of 6 months with a rolling contract.
Candidates are required to have experience in omni-channel retail and end-to-end customer experience.
The role involves leading the 'order to pick up' experience for global locations and requires strong stakeholder engagement skills.
The position is based in London, requiring three days on-site each week.

PROGRAMME MANAGER

Omni-channel Customer Experience

£475-£500 pd
Inside IR35
6 months (rolling)
3 days on-site, London Z1
E2E Customer Experience

I am working on a project with one of the most renowned tech innovators and consumer goods companies on the planet. I have just met with one of the organisations global leaders, who leads a team that own the omni-channel retail experience.

We are looking for a Programme Manager to join the team and take lead on the 'order to pick up' experience being rolled-out to new global locations.

Key experience and traits:

Omni-channel retail experience

E2E Customer Experience

Business Process Modelling

Service Design experience beneficial

Large-scale complex ecosystems

Global stakeholder engagement and liaison

Retail, Hospitality or something similar

Competencies:

Drive results
KPIs, OKRs
Engaging communicator, presentation skills.
Can sell, pitch an idea or strategy.
Vision and purpose. Tell a compelling story.
Customer focussed.

Get in touch to find out more and apply:

PROGRAMME MANAGER

Omni-channel Customer Experience

£475-£500 pd
Inside IR35
6 months (rolling)
3 days on-site, London Z1
E2E Customer Experience

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