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Programme Manager CX, Retail

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Posted 23 days ago, valid for 7 days
Location

London, Greater London EC1R 0WX

Salary

£60,000 - £72,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The role is for a Programme Manager focusing on Omni-channel Customer Experience, offering a salary of £475-£500 per day.
  • The position is inside IR35 and is set for a duration of 6 months with a rolling contract.
  • Candidates are required to have experience in omni-channel retail and end-to-end customer experience.
  • The role involves leading the 'order to pick up' experience for global locations and requires strong stakeholder engagement skills.
  • The position is based in London, requiring three days on-site each week.

PROGRAMME MANAGER

Omni-channel Customer Experience

  • £475-£500 pd
  • Inside IR35
  • 6 months (rolling)
  • 3 days on-site, London Z1
  • E2E Customer Experience

I am working on a project with one of the most renowned tech innovators and consumer goods companies on the planet. I have just met with one of the organisations global leaders, who leads a team that own the omni-channel retail experience.

We are looking for a Programme Manager to join the team and take lead on the 'order to pick up' experience being rolled-out to new global locations.

Key experience and traits:

  • Omni-channel retail experience
  • E2E Customer Experience
  • Business Process Modelling
  • Service Design experience beneficial
  • Large-scale complex ecosystems
  • Global stakeholder engagement and liaison
  • Retail, Hospitality or something similar

Competencies:

  • Drive results

  • KPIs, OKRs

  • Engaging communicator, presentation skills.

  • Can sell, pitch an idea or strategy.

  • Vision and purpose. Tell a compelling story.

  • Customer focussed.

Get in touch to find out more and apply:

PROGRAMME MANAGER

Omni-channel Customer Experience

  • £475-£500 pd
  • Inside IR35
  • 6 months (rolling)
  • 3 days on-site, London Z1
  • E2E Customer Experience

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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