Repairs Scheduler / Planner

REPAIRS SCHEDULER/ PLANNER ROLE

NW London

Exciting opportunity to join a large Housing Organisation - working in a great team

Key purpose: To provide a responsive service to customers, raise works orders and respond to queries, as well as dealing with daily contract administration.

Key responsibilities:

• Managing operatives diaries
• Liaising with tenants and operatives to arrange repairs
• Planning repairs works for pre and post inspection, reactive, voids and emergency repairs
• Prioritising emergency works
• Booking appointments and allocating works to the available operatives, and following works from start through to completion
• Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work
• Ensure all relevant data is up-dated on a timely basis
• Accurate filing of contract paperwork and ongoing maintenance of files, to include for example time sheets and completion sheets from sub contractors.
• Establish customer needs and provide a service in relation to repairs to properties - e.g. take repair requests from tenants, diagnose repairs to include trade and duration, and book appointments.
• Work with colleagues, residents, operatives, sub-contractors and other suppliers to ensure targets are met and an excellent service is delivered.
• Use and update the IT and other systems, inputting and extracting information and ensuring protocol is followed.
• Ensure requirements of Health and Safety legislation are followed and undertake
• Health and Safety training as required.

Key skills and experience

• Experience of working in a customer service environment
• Experience in a Housing environment
• Experience in a repairs & maintenance environment
• Makes decisions based on set standards and procedures
• Consistently maintains high level of performance.
• Communicates in a clear, concise and constructive manner based on own knowledge and experience, meeting the needs of the caller effectively and efficiently, remaining calm and in control.
• Resilient in difficult or stressful situations
• Able to empathise with customers
• Able to produce clear and concise correspondence.
• Accurate IT skills (Microsoft Word)

Office based - 36 hour week (potential for 1 day WFH)

If you have the relevant experience and are available straight away please apply with your most recent CV