Roadside Technician

Job description

Roadside Technicians - Various Locations

Salary: 38000 - 40000 per annum

Start Date: 22nd April 2025

Hours: 10 hour shifts, 4 days a week including 1 in 3 weekends. Option to do overtime if you choose.

Are you passionate about solving technical problems and providing excellent customer service? Do you thrive in fast-paced environments where no two days are the same? If so, then this Roadside Technician position may be the perfect fit for you!

Job Overview:As a Roadside Technician, you will be responsible for providing efficient and effective roadside assistance to motorists in the below locations. You will be the first point of contact for drivers facing vehicle breakdowns or emergencies, ensuring they receive prompt and reliable support.

We are looking for candidates based in the below locations:

• Edgeware
• Camden
• Tottenham
• Barnet
• Enfield
• Wembley

Company Benefits:

9% employer contributed pension

50% off home, motor and pet insurance plus free travel insurance and breakdown cover

Additional optional Health and Dental insurance

EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.

Generous holidays

Buy as you earn share scheme

Employee discounts and cashback

Job Responsibilities:

Respond to emergency calls and breakdown requests from motorists in a timely manner.

Use your technical knowledge to diagnose vehicle issues and determine the necessary repairs or solutions.

Provide roadside assistance, including fuel delivery, tire repairs or changes, jump-starts, and battery replacements.

Ensure the safety of yourself and the driver while performing repairs or services on the roadside.

Maintain accurate records of services provided, including the nature of the problem, the steps taken to resolve it, and any additional recommendations made.

Communicate effectively with drivers, explaining the problem and the proposed solution in a clear and professional manner.

Utilise the onboard kit to resolve issues efficiently, ensuring drivers can continue their journey with confidence.

Stay up to date with the latest vehicle technology and repair techniques to enhance your expertise.

Collaborate with other team members and occasionally provide support to other regions when necessary.

Maintain a clean and organized service vehicle, ensuring all tools and equipment are in good working condition.

Skills/Experience:

A current Category B driving licence is necessary

NVQ Level 2 or equivalent in Light Vehicle Maintenance and Repair (desirable)

Demonstrate empathy and excellent customer service skills

Experience of the Motor Repair industry (essential)

Experience of lone working (desirable)

Utilise and apply up-to-date vehicle repair techniques

Display and utilise best practice and first-class Health & Safety behaviours

Collaboration with dispatch team to improve the customer claims journey

About Aligra:

Aligra has been a trusted recruitment partner since 2007, collaborating with leading logistics companies across the UK. Our expertise lies in talent management and recruitment for various sectors, including Automotive and Engineering, Driving and Industrial, Hospitality, and Professional and Executive.

INDPER

Job Types: Full-time, Permanent

Pay: 38,000.00-40,000.00 per year

Benefits:

• Employee discount
• Free parking
• On-site parking

Schedule:

• 10 hour shift

Licence/Certification:

• Driving Licence with less than 6 points (preferred)
• NVQ Level 2 qualification in Light vehicle Maintenance (preferred)

Work Location: On the road