Assistant Front of House Manager

Assistant Front of House Manager, Private Membership club, Central London, up to £ 35,000 plus excellent benefitsYou will have a passion for providing exceptional service and understand the importance of hospitality within one of the most prestigious London private membership clubs. You will be responsible for the day-to-day operation of the club. You will build relationships with Members and all staff to enable a smooth and efficient service is offered. You will work closely and be supported by the Management team and report to the Head of Front of House.Responsibilities:- Ensure exceptional hospitality and service standards are consistently upheld.- Execute departmental procedures according to company guidelines.- Cultivate a work environment aligned with company values.- Oversee training and development of team members.Main Responsibilities:-Manage a team of 5 Receptionist and train them on the new It System- Foster seamless communication within the Front of House team to prioritise excellent service.- Drive employee satisfaction and foster a positive work culture.- Assess business needs and provide staffing solutions to mitigate risks.- Conduct comprehensive departmental inductions and cross-training for new team members.- Perform appraisals and facilitate team skill development.- Ensure compliance with HR policies and procedures.- Maximise room sales and revenue by coordinating with the Reservations Manager.- Implement and review departmental policies and procedures.- Foster effective interdepartmental communication and collaboration.- Address challenges efficiently to maintain smooth operations.- Cultivate positive guest relations and relay feedback for service enhancement.- Maintain knowledge of local area attractions and events.- Support business objectives and attend team meetings.- Assume Night Manager duties when necessary.- Act as Duty Manager and support Front of House operations.- Lead the Front of House team in the absence of the Manager.Self-Management:- Adhere to the club rules, grooming standards, and attendance policies.- Participate in training and development programs.- Deliver exceptional customer service exceeding expectations.- Build strong relationships with local organisations.- Engage with customers and guests to understand their needs.- Enhance guest experience through valuable recommendations and information.- Comply with health, safety, and security protocols.- Uphold corporate code of conduct and company culture.- Perform additional tasks as directed by the line manager.- Commit to ongoing training and personal development.- Collaborate effectively within a diverse team.

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