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Rooms division manager
Assistant Front Office Manager

Assistant Front Office Manager

K.B.C. Associates Ltd

Posted 7 days ago, valid for 16 days

London, Greater London EC1R 0WX

Full Time

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Sonic Summary

The Assistant Front Office Manager is responsible for assisting guests in a professional manner and ensuring their special requirements are communicated to the relevant departments.
This role requires comprehensive knowledge of the hotel's facilities and the ability to ensure all rooms are available for sale to maximize occupancy.
The position entails maintaining detailed records of actions taken during shifts and ensuring guest security, safety, and privacy are prioritized.
Candidates should have at least 3 years of experience in a similar role, and the salary for this position ranges from $45,000 to $55,000 annually.
Additionally, the Assistant Front Office Manager will handle reservations, manage cash handling, and inspire the team to achieve high customer satisfaction ratings.

As Assistant Front Office Manager your key responsibilities include:

·Assist guests in a friendly, courteous and professional manner ensuring that any special requirements are noted and passed on to the appropriate department.

·To demonstrate full knowledge of the hotel's facilities and general information concerning the other hotels in the Group.

·Ensure all rooms are saleable, assisting as required to ensure maximum availability.

·Maintain complete and comprehensive records of all action taken during shift in the log book and hand-over sheet following where required any outstanding issues.

·Ensure guest security, safety and privacy is established and maintained.

·Handle complaints in a professional manner and in accordance with the Company Standards.

·Deal efficiently with all reservations requests, confirmation of bookings and special requests.

·To be responsible for cash handling within the department and report any discrepancies immediately.

·To inspire the team, train and lead in accordance with the 5* environment standards.

·To monitor Trip Advisor and encourage the team to work towards achieving outstanding customer reviews.

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