Club Reception Manager

Ned's Club Upstairs and The Vault are where we serve food and drinks to our most important and loyal customers, our members. Are you an experienced Reception Manager looking to take your next step? If so, apply today to be our Ned's Club Reception Manager.

Do you want to join one of the best places to work in hospitality?

Whats the role?

Neds Club Reception Manager

Who we are

The Ned and Neds Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.

The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Neds Club - a private members space, gym, rooftop and Vault - alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 250 hotel bedrooms.

What will you be doing:

• Lead the day-to-day operation, facilitating smooth welcome for all our Club members
• Be the guardian of outstanding hospitality at The Ned, whether that is coaching and guiding the team to deliver memorable experiences every time, or tackling glitches and complaints head on to find a solution for the guest
• Support with all people leadership tasks - including team recruitment, development and performance chats and onboarding new starters
• Collaborate with all other relevant departments to provide a seamless experience for every guest
• Build rapport with our members over time, learning their preferences and what makes for an amazing experience

What you can bring to the role:

• Previous leadership experience with a proven track record of delivering outstanding guest experiences and people management
• Our customers and guests expect the best, so high standards are essential
• An organised and detailed manner is non-negotiable, able to manage multiple priorities and a busy operation at the same time
• A calm demeanour and a genuine passion for providing guests with exceptional hospitality is essential

What The Ned can give you:

• Salary of up to £42,800/year including service charge
• £1000 bonus (subject to T&Cs)
• Dedicated Club School onboarding with exclusive learning and development opportunities and benefits
• Complimentary meals in our friendly team restaurant, Neddys including monthly payday breakfast
• Exciting learning and development programmes to help progress your career
• Exclusive rates at The Ned for staying and eating for you, your family and friends
• Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping, and cinema discounts
• Your birthday off after a year of service and more holiday after five years
• Paid volunteer day
• Refer a friend scheme of up to £1,000
• Regular social events, including an annual pool party
• Employee assistance programme 24/7 advice and support
• Reward and recognition initiatives

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.

All candidates must the right to work in the UK to be considered for this role.

Apply today and join us as a Club Reception Manager.

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