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Reception Manager – Members Club - £55,000+Tronc
The Role:
An exceptional opportunity has arisen for an experienced Reception Manager to join a prestigious Members Club in London. We are seeking a dynamic and motivated individual to oversee the day-to-day operations of the reception team, providing an exceptional level of service to members and guests alike. This is a dynamic role that will involve late-night shifts on a regular basis.
Responsibilities:
- Oversee the daily operations of reception, ensuring smooth service flow and optimal staffing levels.
- Drive revenue opportunities through reservations, space optimisation, and membership promotion.
- Lead the guest service and sales teams, maintaining a strong understanding of the club's offerings while ensuring an elevated, consistent experience across all guest entry points.
- Manage and motivate a team of 15 employees, ensuring they are aligned with the club's vision, service ethos, and performance targets. Lead structured training and development programs to boost team performance.
- Consistently reinforce the club's brand identity through service delivery, tone, and operational execution, ensuring alignment with the company's vision.
- Implement and refine systems and procedures to enhance check-in efficiency and overall service standards.
- Work closely with the Events, Membership, and Sales teams to support club programming and member engagement. Coordinate with Security, Hospitality, and Operations teams to ensure seamless event execution.
- Assist in the planning and execution of strategic initiatives that improve member retention, efficiency, and commercial performance.
Requirements:
- Proven experience in a similar role within members clubs or high-end restaurants.
- Strong leadership skills with the ability to motivate and develop a team.
- Ability to work under pressure, particularly during busy times and late-night shifts.
- A passion for delivering outstanding customer service and maintaining brand consistency.
- A proactive approach to identifying and acting on revenue-generating opportunities.
If you are keen to discuss the details further, please apply today or send your cv to Kate B OR call
