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The role of the Reception Manager is to provide the highest levels of service at Reception, responsible for
Health & Safety across the site, creating and nurturing a culture of excellence that supports our vision and
values for the development of the people on site and the service we provide.
Responsible for delivering high quality, best in class services to all our clients, management team, and visitors. The role will involve the end-to-end management of all Front of House services delivered, requiring strategic reviews and future operational planning, including innovation.
This role is highly visible - your time will be spent on site with teams and meeting the management team regularly.
Personal Profile:
An Effective Communicator to be the bridge between our clients and occupiers allowing a smooth
transition into the future of technology and the property market.
Smart Space is a Software Development, web & mobile app design company mainly for the property
industry across the UK. This company has partnered with its company and created Smart Spaces, in which
each site will have their own specific name of the app depending on the site.
A property investment advisory business and one of the UK's most active real estate investors with a focus
on high-quality assets in locations with strong prospects for long-term growth. This company has a growing portfolio
for example - 33 Charterhouse Street, Kensington Building, The Future Works in Slough, One Bartholomew,
the Colmore Building in Birmingham, Fitzroy Place, The Avenue, Judd Street, Kensington Arcade, Abbotsinch
Shopping in Glasgow, Westside Shopping in Guiseley, and Morfa Shopping to name a few.
Operational Skills
Ideally previous Corporate or Hotel Reception experience, technical knowledge of meeting room systems
and IT packages, high standard of customer service delivery and administration.
Troubleshooting of the App designed by Smart Spaces and extension their Visitor Management system.
Administration of Smart Spaces for Occupiers and clients, posting National Awareness Days on the App's
Social Wall, monitoring profiles, and updating Local Amenities.
Depending on the site, organise pop-up events and be the social media Ambassador for your sit.
Operational Skills
* New service innovation and managing projects to ensure the service is ahead of market trends.
* Measuring the operational service against the agreed SOPs and KPIs, presenting reports on performance of the
team and the site in monthly management meetings
* Ensuring operational stability and appropriate service levels are adhered to by monitoring staffing levels,
business trends and financial viability
* Deal with any complaints or concerns and liaise with relevant parties in a timely, efficient manner, escalating
to the Head of Client Services and the onsite management team accordingly and ensuring it's documented
appropriately.
* To build a relationship with the client ensuring that you are the primary contact for the client.
* To ensure any direct reports deliver to the client's needs, requirements and expectations in line with our
contractual obligations and the companies' vision and values.
* All HR matters concerning the team including appraisals, regular team meetings, performance correction and
team social activities.
Interpersonal Skills
* Communicate effectively with the team, clients, peers and the management team, displaying accuracy and
attention to detail both in verbal and written communication
* Maintain a strong awareness of business activity and communicate all updates with your team members.
* Build strong relationships with team, clients, suppliers, industry partners.
* Ability to manage effective and diplomatically difficult or controversial exchanges.
Personal Profile:
* Sound financial acumen
* Professional and well presented with integrity and a positive and can-do attitude.
* A multitasker with a sense of urgency.
* Able to work quickly whilst maintaining absolute attention to detail.
* Approachable and helpful with excellent communication skills.
* Passionate about delivering exceptional service and take responsibility for your contribution to the team.
* Experience of working to tight deadlines and in a fast-paced environment
* Able to prioritise a busy workload.
Because of the changing nature of our business your job description will inevitably change. You will, from time to time,
be required to undertake other activities of a similar nature that fall within your capabilities as directed by management.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
