Account Manager - Direct Mail

Account Manager - Direct Mail
London (North)
Up to £45,000 DOE

If you’re a customer centric Account Manager with an excellent understanding of Direct Mail and looking to join an established business that prioritises its client and staff, then I might have an ideal opportunity for you!

As an Account Manager, you will use your existing knowledge of the direct mail and/or print industry to support the achievement of business goals by being responsible for the day-to-day delivery of key client accounts (direct mail, print, and digital services). You will provide a high-level of client communication and ensure SLA’s are met.

Your Key Responsibilities:

• Manage key strategic clients, presenting the company as a professional, value-added solutions provider.
• Understand and comply with the companies policies and procedures.
• Undertake support tasks as required (e.g., managing issues, invoicing, etc.).
• Ensure all documentation is correctly completed on time and meets compliance requirements.
• Complete all invoicing within 48 hours of job completion.
• Participate in team meetings for production status and pre-production meetings for new projects.
• Administer jobs with effective cost management to ensure work is completed on time and within budget.
• Keep clients informed of the progress of their job daily.
• Be fully aware of the client portfolio allocated and track performance on each account.
• Escalate and manage any issues internally through to client resolution and satisfaction.
• Monitor overall client satisfaction through Customer Satisfaction Surveys and scheduled Service Review Meetings.
• Develop and add additional revenue to active accounts.

Key Skills Required:

• Excellent verbal and written communication skills.
• Effective listening skills.
• Good administration skills.
• Computer literate with a good understanding of Management Information Systems (e.g., Shuttleworth) and Microsoft applications.
• Methodical with good attention to detail.
• Ability to accurately translate key strategic client requirements into production requirements.
• Excellent knowledge and practical understanding of lithographic printing & finishing, digital & laser printing, managing data and data briefs, envelope production, mailing, and postal services.
• Able to generate innovative and effective solutions and added value to both meet and exceed client requirements.
• Able to cope with multiple projects at one time.
• Team player, able and willing to assist other members of their team and to contribute towards common team objectives.
• Flexible and adaptable.

Apply now for a quick response.

Please note, while we welcome international applications, we are unable to offer sponsorship.

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