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Role: Account Manager
Location: London (NW3) / Hybrid
Salary: Up to 45k
Hours: Mon - Fri, 9am - 5:00pm
Reporting to: Senior Account Manager and Head of Client Operations
About GroupNexus:
GroupNexus is an established, leading operator in the parking management sector. We are innovative, industry leading and a forward-thinking company that has an exceptional culture with strong values and a hunger for growth. We are a company with a real family feel and we want people who thrive on responsibility and have a strong desire to grow and excel. The aim is simple: we seek like-minded, talented and ambitious individuals who want to be part of our exciting journey.
About the role:
Due to ongoing growth and investment in people within the business, we are now looking to expand our Client Operations team. As an Account Manager you will be assigned a set of key accounts across a range of sectors, such as, Leisure, NHS, Retail, Areas of Outstanding Natural Beauty, Education and more. You will be skilled at understanding that every business has different needs, then adapting your account management style to not just meet, but exceed their expectations. This is a highly operational role and requires you to be well organised, a problem solver, fast-thinking and an excellent communicator. You will need to have a strong grasp on our internal systems, be able to communicate across departments and be able to effectively manage client expectations. We are looking for someone with ideas, experience and a strong desire to bring something new to the table.
Role responsibilities:
- To act as the primary point of contact for day to day operational matters
- Provide essential support for Senior Account Managers
- Proactively study account performance and able to identify potential issues
- Build and maintain strong, long-lasting client relationships
- Develop trusted advisor relationships with key accounts, customer stakeholders and senior executives
- Manage operational issues, both internally and externally
- Forecast and track key account metrics
- Prepare reports on account status
- Investigating and resolving queries, escalating to Senior Account Managers when necessary
Person requirements:
- Minimum 3 years of previous experience as an Account Manager
- Parking, Property, Real Estate and / or Retail experience is ideal but NOT ESSENTIAL
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation
- Good commercial awareness
- Highly organised and have excellent time management
- Able to work under pressure and manage multiple accounts
- Solid experience with CRM software (ideally Salesforce) and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple accounts and projects at a time, while maintaining a keen attention to detail
- Excellent communication skills, both written and verbal
