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Role Purpose
Join our Digital Team to create digital solutions for our Rail & Aviation Division. As a Business Improvement Manager, you'll help us improve performance and customer service through continuous improvement.
You'll lead digital projects within budget and on time, using your system design and development skills. You'll work with various stakeholders, including senior management, peers, suppliers, clients, and colleagues.
One of our key goals for 2026 is to roll out Salesforce Site tracker as our main digital workflow tool. This role will be based form one of our Rail and Aviation offices (Sidcup, Nursling, London, Gatwick, Heathrow) Due to the nature of the role the you will need a full UK driving licence
Key Responsibilities
- Spot opportunities to enhance service, quality, safety, and profitability.
- Provide analysis and support for commercial and operational decisions.
- Lead system design and development for strategic projects.
- Map out current processes and find ways to improve them.
- Promote consistent use and standardization of systems and processes.
- Recommend processes and systems to meet company and contract needs.
- Collaborate with IT teams to develop and innovate systems.
- Keep key personnel updated on progress and issues.
- Support corporate efficiency improvements and share knowledge.
- Work with clients and partners on joint initiatives.
- Provide digital input for tenders and bids.
- Lead process and systems aspects of contract mobilizations.
- Ensure high-quality process and system solutions.
- Conduct workshops to document current and future processes.
- Create clear requirements and process models.
- Organize and support user testing to ensure solutions meet business needs.
- Coordinate system design with related workstreams.
- Provide regular updates to the project team.
- Support training and end-user assistance during roll-out.
- Work with local teams to optimize software licensing.
- Ensure compliance with Information Security policies.
- Great relationship-building skills with various stakeholders.
- Experience in project leadership and process improvement.
- Ability to manage multiple tasks with different deadlines.
- Skilled in gathering and converting user requirements.
- Excellent written and oral communication skills.
- Self-motivated team player with a flexible approach.
- Proactive problem-solver with a logical mindset.
- Clear communicator who takes responsibility for their work.
- Awareness of current technologies and IT methodologies.
- Experience in process improvement work.
- Proficient in MS Office applications, including MS Project and Visio.
- Ability to produce high-quality documentation.
- Personable and proactive communicator.
- Experience with Microsoft Power Platform or SharePoint is a plus.
- Degree-level qualification is desirable.
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