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My client is a global leader in the property / real estate market, they are seeking a Customer Relations Manager to join the team in ensuring the customer is receiving exceptional service from point of exchange throughout thebuying process through to completion. They are seeking an passionate customer experience professional who is fluent in Mandarin, is excellent at building relationships externally and internally and possess outstanding problem solving skills.
Duties include:
- To take an active role in driving sales progression, ensuring customers are ready for legal completion.
- Staying close to customers throughout their journey, educating them on the completion process.
- Arranging face to face meetings with agents, solicitors and mortgage brokers ensuring there is a consistent and clear message fed back to the business regarding the status.
- Manage and advise customers on the selection of thier specification choice and purchase extra's
- Liaise with Site Surveyor, Project Manager and Construction Managers regarding customer queries
- Arranging & completing Pre-Occupation and Handover appointments with customers.
- Keep an accurate log of all customer interactions.
- To have flexibility to work across multiple developments and be able to time manage workload accordingly.
- To assist the Customer Service Manager on occasion in helping inspect and resolve post completion defects reported by customers during the 2-year warranty period ensuring customers are kept updated during the repair process.
- Work collaboratively within the Customer Service team and other internal and external departments.
Experience Required:
- Fluent in Mandarin and English
- Highly experienced in delivering exceptional customer service
- Excellent relationship development skills
- Highly organised and can work to deadlines
- Ability to coordinate several projects at any one time
- Experience in the construction or property market would be desirable but not essential
Mandarin Speaking Customer Relations Manager - London - Up to £50,000 DOE plus bonus and excellent benefits
