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About the Company
Our client is an Information Technology Consultancy and solutions provider. They are a dynamic and growing company specialising in SaaS. They pride themselves on providing innovative solutions and exceptional service to clients. They are looking for a motivated and talented Customer Success Manager to join their team. This role is available immediately.
About The Role
- Manage and nurture client relationships to ensure satisfaction and retention.
- Lead onboarding processes for new clients, providing training and support.
- Build strong relationships with clients to understand their needs
- Communicate effectively with clients to understand their needs and provide tailored solutions.
- Analyse client feedback and performance metrics to identify areas for improvement
- Leverage tools and technology to deliver value to multiple accounts at once through programs such as creating email campaigns, custom training/webinars, new collateral, and hosting office hours.
- Be a role model, sharing client success methodology with members of your immediate team as well as cross-department.
- Represent the voice of the customer and influence the product development roadmap.
- Partner with the Sales and Implementation team to ensure the customers retention and maximize the account potential and experience (upsell, cross sell, and expansion opportunities).
Qualifications:
- High prioritization skills and process orientation.
- Context switching manage different (multiple) accounts at different stages in the life cycle.
- Ability to embrace the mindset of continuous improvement and actively contribute to the CS processes and practices.
- Superb written and verbal communication skills.
- Positive attitude, empathy, and high energy.
- Ability to take initiative and adapt.
- Strong customer-facing and presentation skills with the ability to establish credibility with executives.
- BA or BS degree.
- Experience working with Web development frameworks, JavaScript, HTML, CSS, and REST API - GraphQL is an advantage
Benefits
- Discretionary annual salary review
- Performance bonus
- Excellent opportunities for progression into senior roles
- Social events - team lunches, days out and team building
- Employee mentoring programme
Expected start date: ASAP
Job Type: Full-time
Pay: £35,000 per year (negotiable)
Job Types: Full-time, Permanent
Pay: £35,000.00 per year
