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And just like that, its January.
But fear not2025 is your year, and weve got the ultimate hack to make re-entry into normal life anything but miserable, dull, or monotonous. Its time to shake off the holiday haze, ignite your goals, and add a little (or a lot!) of excitement, purpose, and progress to the year ahead.
Whether youre looking to revolutionize your routine, tackle new challenges, or just inject some joy into the everyday, lets make 2025 not just great, but unforgettable. Lets get started!
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Welcome to life at UP3.
Working shouldn't be painful and our amazing & inspiring Founders Ruth & Matt, alongside our brilliant team have built a culture that puts you and your wellbeing first.
We care about your happiness. We get it. When we are happy we make better decisions, and happy people at UP3 means better outcomes for our customers. And this is why weve worked hard to ensure that our fabulous team is happy, thriving, supported, developed & respected.
If youre ready to inspire, innovate, and make a real difference, this is your chance to step into a role where your ideas matter, your commitment is celebrated, and together, well make 2025 nothing short of amazing. Lets do this!
We are truly a Great Place To Work:
// Great Place to Work Certified 2023 & 2024
// Best Workplace for Women 2023 & 2024
// Best Workplaces for Well Being 2023 & 2024
// Best Workplaces in Consulting & Professional Services 2023 & 2024
// Best Workplaces for Development
Welcome to UP3
We are an award-winning Elite ServiceNow Partner thats rapidly growing at a rate of 45% YoY growth. We deliver best-in-class managed services for customers using the platform including the likes of National Highways, HS2, Avanti West Coast (rail), Southeastern (rail) Nuffield Health, White & Case / HFW / Clyde & Co / Simmons & Simmons (all global law firms).
Dont be fooled - we may be best in class, scaling rapidly and working with some powerhouse customers but our values are embraced by the entire team:
// No one is above making the tea or watering the plants
// Do the right thing by the customer. Always.
// No room for egos, politics or gossip
// We're a team. Take pride in sharing what you know
// If you see something that needs doing, roll up your sleeves and get it done
// Remember, at some point, you did something for the first time
Do we sound like a place youd be happy in?
If so, wed love to tap into your passion & success for growing revenue in the ServiceNow cloud computing / managed services space.
Enterprise Account Manager Role Overview:
In this role, you'll be the go-to guru for keeping our customers happy, making sure theyre getting top-notch service and support every step of the way. You'll build strategic relationships with key players, lead regular check-ins, boost customer engagement, and spot opportunities for growth. Working in our fast-paced, rapidly expanding company, you'll team up with different departments to ensure our customers get the absolute best out of their investment in ServiceNow and feel great about it!
Customer Champion:
Youll be the relationship rockstar, building and nurturing strong connections with key stakeholders in our customer accounts. From leading regular check-ins to making sure our service delivery is always on point, you'll be the one keeping everything running smoothly and our customers smiling.
Youll also be on the lookout for growth opportunitieswhether it's through cross-selling or upselling, you'll help our customers discover more ways to thrive.
As the go-to person for any customer questions or challenges, you'll ensure quick, hassle-free solutions. Working hand-in-hand with our talented teams like Technical Consultants, Architects, and Engagement Managers, youll craft creative, tailored solutions that wow our clients. Plus, youll keep a close eye on customer engagement, continually driving improvements, managing contract renewals, and collaborating with marketing and sales to cook up strategies that keep our customers coming back for more.
About You:
You do not need to meet every single criteria below to apply; please submit your CV if you think you'd be a good fit for the role.
// 3-4 years Sales Account Management expertise within an Enterprise Tech solutions business / vendor (ServiceNow experience would be amazing).
// Excellent interpersonal and communication skills, with the ability to build rapport with stakeholders at all levels.
// A track record of successfully managing and growing customer accounts.
// Strong problem-solving skills, with a proactive approach to identifying and addressing client needs.
// Ability to manage multiple client relationships simultaneously and prioritise tasks effectively.
// Strong negotiation and contract management experience.
// Customer-focused mindset with a passion for delivering an outstanding client experience.
As well as a brilliant salary and hybrid working, we offer a wide range of progressive benefits youll love:
// £70,000 base salary £125,000 OTE+
// Vitality health insurance, GP & Bupa dental care
// Life Insurance
// £250 work from home set-up allowance
// 4% employee pension
// 25 days holiday (more with tenure)
// Progressive parental leave policies
// Comprehensive training and development
// The Ministry - The coolest offices in London (3 days in the office)
// Onsite-Gym
Maternity and Parental Leave
We offer an enhanced maternity and parental leave package. For maternity and adoption, we will provide you with 16 weeks full pay, followed by 23 weeks Statutory Maternity Pay (SMP). And for Paternity and other Parental leave, youll receive 4 weeks of full pay. In addition, we encourage you to take as much time as you need for ante and post-natal appointments.
Flexible Working
We know people thrive when theyre given the opportunity to strike the right balance between their work and their personal life, so we offer flexible working arrangements so that you can do your best work, without compromising.
We embrace hybrid working, so you can split your time between home and our offices in The Ministry, SE1. We offer a £250 allowance to ensure your home office is set up with everything you need.
Ready to Embark on This Epic Adventure? Ready to be Happy? We cant wait to hear from you. Love UP3.
Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
