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This is an opportunity for a junior customer success manager or account manager to take their next progression with a leading publishing and media business. This is an exciting opportunity to become part of a high-performing business that generates millions in annual revenue while supporting the UK’s vibrant creative economy.
You will be tasked with managing customer accounts across a variety of industries and creating opportunities to grow customer revenue and build new accounts. Working collaboratively across the teams to provide intelligence, support, and informed insights.
Key responsibilities:
- Work collaboratively with all departments to support customer queries and produce progress reports.
- Oversee management of key customer accounts to generate invoices and additional documents.
- Lead negotiations on new or renewal agreements with key customers.
- Be the first point of contact for your key accounts and become an industry expert.
Successful candidate will display:
- Previous experience in a customer success or account manager role.
- Experience with working with customer databases, orders / invoice processing.
- A good team player with a self-motivated, proactive approach to work.
- Understanding of CRM systems
What’s in it for you?
- Competitive base salary with an attractive commission structure.
- 27 days of holiday plus bank holidays.
- Private healthcare, life insurance, a generous pension plan, and incentive schemes.
- Hybrid working for better work-life balance.
